Refund and Returns Policy
At DAKS Cosmetic, we are committed to delivering high-quality skincare products designed to brighten, even, and revitalize your skin. Your satisfaction is important to us. Please read our Refund and Returns Policy carefully before making a purchase.
1. Return Eligibility
Due to the nature of cosmetic and skincare products, we only accept returns under the following conditions:
You received a damaged, defective, or incorrect product.
You report the issue within [insert number, e.g., 3-5] days of receiving the product.
The product is unused, unopened, and in its original packaging.
Products that have been opened, used, or altered will not be accepted for return.
2. Non-Returnable Items
We do not accept returns for:
Products purchased during promotions, sales, or with discount codes
Gift cards
Products with broken seals or packaging due to customer handling
3. How to Request a Return
To request a return or refund, please follow these steps:
Email us at [Insert Email Address] within [Insert number] days of delivery.
Include your order number, a clear photo of the item, and a brief explanation of the issue.
Wait for confirmation and return instructions from our team before sending anything back.
4. Refund Process
Once your return is approved and the item is received and inspected, we will notify you of the refund status.
If approved, your refund will be processed to your original method of payment within [Insert number] business days.
Shipping charges (if any) are non-refundable unless the return is due to an error on our part.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [Insert Email Address] with your order details and product issue.
6. Shipping Returns
You will be responsible for paying your own shipping costs for returning the item unless the return is due to our mistake (damaged, defective, or wrong item sent).
